User researcher Fern Williams describes how we created a new paper patient registration form to complement the online ‘Register with a GP surgery’ service, allowing everyone to have a consistent user experience and leaving no one digitally excluded.
O...
Susie Day, Programme Director for the NHS App, looks at what’s changed since the app’s launch in January 2019 and how its services are evolving post-COVID.
NHS 75 is an incredibly proud moment for me and, I hope, for all the people who work so hard ac...
Most prescriptions are still paper-based in secondary care. Business analyst Andy Harrison describes the technical groundwork we’ve laid to allow these settings to go digital.
The little green FP10 paper prescriptions have all but disappeared in prima...
Senior content designer Jessamine Marie explains how her team used user-centred design principles to put people at the heart of redesigning our Data Access Request Service.
Clinicians, researchers and commissioners can apply to access healthcare data ...
Josh Healey, User-Centred Design Lead for the Register with a GP surgery service, explains how redesigning the first page of the service made it more accessible for everyone – and how they created a framework to measure impact.
General practitioners (...
Paul Pod, Interaction Designer in the NHS 111 online team, explains how they have improved information about meningitis symptoms by adding multimedia content to triage questions.
When people use NHS 111 online, they usually have an urgent medical prob...
Locum pharmacist Faraaz Hussain describes his experience of using the new National Care Records Service.
I spend part of my week in a hospital setting and part as a locum in community pharmacies. The Summary Care Record application (SCRa) has always b...
Mark Burton, Lead Delivery Manager for the Spine Futures programme, explains why we’re accelerating the migration of Spine services into the cloud and why we need NHS organisations and healthcare suppliers to support the move.
In the decade since the ...
Matthew Firth describes our best practice policies around APIs – and how the most important one is not about the technical aspects of the work.
For the past 3 years, we have been on a mission to make integration easier within the NHS for people b...
For International Clinical Trials Day, James Gray, NHS DigiTrials Service Delivery Manager, talks about the new Feasibility Self-Service tool that drastically cuts the time it takes researchers to find out if there are enough potential participants for...